I recently blogged about my great social customer experience with Brooks Brothers and how they actively engage with the community using social media. It turned out that the good folks from Brooks Brothers read my post and decided to send me a little thank you gift. Definitely reinforced why they are not only one of my favorite brands, but also a great one.

My social business professor Michael Brito was also impressed with Brooks Brothers’ outstanding customer engagement and decided to feature my story on his website. Check it out!